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    Dave Green

    Things that I am thinking about or learning (either through reading or by school of hard knocks). These are my personal thoughts and not necessarily the positions or thoughts of any organization I am associated with.

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    The only reason to answer the phone…

    December 7, 2008 less than 1 minute read

    The only reason to answer the phone when a customer calls is to make the customer happy.

    If you’re not doing this or you are unable to do this, do not answer the phone.

    –Seth’s Blog: How to answer the phone

    Tags: #quote

    Categories: communicate

    Updated: December 7, 2008

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