The only reason to answer the phone…
The only reason to answer the phone when a customer calls is to make the customer happy.
If you’re not doing this or you are unable to do this, do not answer the phone.
David Green
Things that I am thinking about or learning (either through reading or by school of hard knocks). These are my personal thoughts and not necessarily the positions or thoughts of any organization I am associated with.
- Birmingham, AL, USA
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