Recent posts

Refactor Your Wetware

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I am reading an interesting book - Pragmatic Thinking and Learning: Refactor Your Wetware by Andy Hunt that came out in September 2008. The book works throug...

The only reason to answer the phone…

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The only reason to answer the phone when a customer calls is to make the customer happy. If you’re not doing this or you are unable to do this, do not ...

Reducing email part 2

1 minute read

In response to my last post (which I e-mailed ((blush)) to him), RonJ shared a link to a blog of someone working to rid himself of e-mail. I found this post ...