Recent posts

The only reason to answer the phone…

less than 1 minute read

The only reason to answer the phone when a customer calls is to make the customer happy. If you’re not doing this or you are unable to do this, do not ...

Reducing email part 2

1 minute read

In response to my last post (which I e-mailed ((blush)) to him), RonJ shared a link to a blog of someone working to rid himself of e-mail.  I found this post...

New media, new generation

less than 1 minute read

Interesting presentation on both views on communication as well as an interesting slide technique.  While you are there, check out a few of her other present...